(60) 3 5638 1818
sales@citylimo.com.my
FAQ
| Q | What are the requirements needed to lease a car? | |
| A |
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| Q | Can anyone other than myself drive the car? | |
| A | Yes, additional driver is allowed but this information must be provided prior to check-out of car. This additional driver must also fulfil the basic leasing requirements. | |
| Q | Can I drive the car to Singapore? | |
| A | Please inform us of your intention to drive to Singapore. We will provide you a consent form for entry into Singapore. | |
| Q | Can I get a brand new car? | |
| A | Vehicles that are leased for more than 24 months will be provided with a new car. | |
| Q | Who do I contact if there is a problem with my vehicle? | |
| A | We have a 24-hour Breakdown Service and you may reach us at +6019 227 8383 for any problem encountered with our vehicle. | |
| Q | What are the benefits for my company if we lease the vehicles? | |
| A | The lease charge is include road tax, insurance and maintenance. Your company will be able to claim 100% operating expenses from the tax authority. | |
| Q | Can I terminate my contract prematurely? Is there a penalty early termination? | |
| A | Standard policy do not allow premature termination of contract especially for new vehicles. Yes, you have to pay penalty. | |
| Q | Is the vehicle insurance included in the daily rental rate? | |
| A | Yes. We provide comprehensive insurance for our vehicles, i.e. it covers both our vehicle as well as the third party's. | |
| Q | If I have my own personal accident insurance, do I still need to purchase one? | |
| A | Purchase of Personal Accident Insurance is optional. | |
| Q | Is delivery or collection service available? | |
| A | Yes. There is a minimum service fee of RM30 (before GST) for any delivery or collection of vehicle. | |
| Q | What does "excess" mean? | |
| A | It means the liability that the hirer should bear in event of any damages or accidents to the lease vehicle. Non-waiverable excess (NWE) is the reduced excess when the additional insurance benefit, Collision Damage Reduction (CDR) is purchased. | |
| Q | What type of credit cards do you accept? | |
| A | Visa, MasterCard, American Express and Diners Club V card. | |
| Q | Is petrol at the hirer's expense? | |
| A | Yes, the lessee/driver has to refill the petrol to its original level. If not, it will be chargeable to the lessee. | |
Age: Between 23 and 65 years old
