Comfort-Delgro-Rent-A-Car-FAQ-Slide-Banner

FAQ

      QWhat are the requirements needed to lease a car?
     A

     Age: Between 23 and 65 years old
     License: A valid Malaysia driving license or a valid international driving licence
     Local residence address.

     QCan anyone other than myself drive the car?
     AYes, additional driver is allowed but this information must be provided prior to check-out of car. This additional driver must also fulfil the basic leasing requirements.
     
     QCan I drive the car to Singapore?
     APlease inform us of your intention to drive to Singapore. We will provide you a consent form for entry into Singapore.
     
     QCan I get a brand new car?
     AVehicles that are leased for more than 24 months will be provided with a new car.
     
     QWho do I contact if there is a problem with my vehicle?
     AWe have a 24-hour Breakdown Service and you may reach us at +6019 227 8383 for any problem encountered with our vehicle.
     
     QWhat are the benefits for my company if we lease the vehicles?
     AThe lease charge is include road tax, insurance and maintenance. Your company will be able to claim 100% operating expenses from the tax authority.
     
     QCan I terminate my contract prematurely? Is there a penalty early termination?
     AStandard policy do not allow premature termination of contract especially for new vehicles. Yes, you have to pay penalty.
     
     QIs the vehicle insurance included in the daily rental rate?
     AYes. We provide comprehensive insurance for our vehicles, i.e. it covers both our vehicle as well as the third party's.
     
     QIf I have my own personal accident insurance, do I still need to purchase one?
     APurchase of Personal Accident Insurance is optional.
     
     QIs delivery or collection service available?
     AYes. There is a minimum service fee of RM30 (before GST) for any delivery or collection of vehicle.
     
     QWhat does "excess" mean?
     AIt means the liability that the hirer should bear in event of any damages or accidents to the lease vehicle. Non-waiverable excess (NWE) is the reduced excess when the additional insurance benefit, Collision Damage Reduction (CDR) is purchased.
     
     QWhat type of credit cards do you accept?
     AVisa, MasterCard, American Express and Diners Club V card.
     
     QIs petrol at the hirer's expense?
     AYes, the lessee/driver has to refill the petrol to its original level. If not, it will be chargeable to the lessee.